Terms & Conditions

Terms Of Use
P
romotions
Payment & Pricing
Product Availability & Order Process
Delivery Policy
Accepting Deliveries
Product Care Policy
Gift Vouchers & Credit Vouchers
Other Important Information
 

Terms Of Use

The terms and conditions apply to users of the Bubs Baby Shop website. By using this site, you accept and agree to these terms. We suggest that you carefully read the terms and conditions that are detailed below as this forms the basis of the sale agreement between you and Bubs Baby Shop when you purchase goods from our website. If you proceed with your purchase you are acknowledging that you have read and understood these terms and conditions.
 

Promotions
 

50% Off Our Secret Garden Travelbug Nursing Pillow (from Wednesday November 25, 2015 2:30pm AEST)

The Our Secret Garden Travelbug Nursing Pillow promotion starts Wednesday November 25, 2015 at 2:30pm AEST and not eligible on existing orders. To be eligible, you must purchase any Amore Glider Chair and Travelbug Nursing Pillow in one transaction. One half price Travelbug Nursing Pillow per Glider Chair purchased. You must add both the Glider Chair of choice and the Travelbug Nursing Pillow to your cart, and enter the promo code TBPILLOW50OFF in the payment payment page at checkout. This offer cannot be added to an order once processed. If the promo code is used not in accordance with the details set out above or if you add more than one to your cart, we will at our discretion, remove these from your order without notice. Normal ordering processes apply as set out below. This offer may be removed at any time. This offer is available online only.
 

Free Shipping on Baby Jogger Strollers & Accessories (from Friday March 27, 2015 4:30pm AEST)

The free Baby Jogger Free Shipping On Strollers & Accessories promotion starts Friday March 27, 2015 at 4:30pm AEST and is valid for online purchases only and not eligible on existing orders. Please note areas classifed as remote are excluded from this promotion and any extra charges will be applied at checkout. Excludes packages. Normal ordering processes apply as set out below. This offer may be removed at any time.

 

Price Promise

If you find a cheaper price on another Online Australian baby retailer, we will endeavour to provide you with a great price. To ensure we can provide you with a great price, simply email websales@bubs.com.au with your name, delivery post code, the product you are enquiring about and a link to the store with a cheaper price. The item must be in stock, and be the exact item to which we stock (ie. pack size, colour and supplier stockcode). The Price Promise does not include liquidation, clearance, comparison sale sites, auction (ie. eBay™) or search engine retailers or cannot be used in conjunction with any other offer or promotion. To determine a price match, we may take into consideration the full checkout price including delivery. We reserve the right at any time to not honour a price match.


Payment & Pricing

Payments are processed in real-time, which means, a full payment of your order is required at checkout and funds will be debited immediately. 

All prices are listed in Australian Dollars and include GST. The prices indicated exclude delivery and handling. Prices are subject to change without notice. Bubs Baby Shop will at all time use our best efforts to ensure that the prices on our website are accurate at any point in time. The prices that are displayed on the website are only current at that particular point in time and we reserve the right to change our prices at any time without prior notice. When price changes occur, they will be automatically updated on the website.

If a price changes on the Bubs Baby Shop website before you place your order, Bubs Baby Shop at its discretion, reserves the right not to honour this price.

The Bubs Baby Shop website prices and offers may vary from in store prices due to website specific sales and promotions.

We accept payment via Visa and MasterCard, including credit cards and debit cards. If placing an order from outside of Australia, your card may have international purchasing restrictions, simply call your banking institution and advise that you are making a purchase from us. All transactions are secured using 1024 Bit Secure Socket Layer (SSL) Encryption. All transactions are processed by Secure Pay (a business of Australia Post) and therefore complies with their strict privacy and security policies. No credit card information is shared by this site.

 

Product Availability & Order Process

At Bubs Baby Shops, we offer a large range of baby products to our customers. Due to a number of factors (including space, turn over, supplier availability, colourway and more) we do not carry all products advertised on our website. Our checkout will enable you to order a product that is out of stock – this means your Incomplete Order is held in dispatch until the order is Complete.

In the event that you place an order a product that is out of stock in our warehouse, we will endeavour to notify you by email within 2 business days that your order is Incomplete and we will do our best to advise you of an estimated time of arrival for those products out of stock if such information is available. If necessary, we may offer you an alternative item of equal value.

Please ensure you allow enough time for your order to arrive.


Complete Orders

A Complete Order is an order, which has all products within that order ready for dispatch. Please see Delivery Policy for Dispatch & Delivery timeframes.


Incomplete Orders / Backorders / Special Orders

An Incomplete Order, Backorder or Special Order is an order in which one or more items may not be instock at the time of order. We will endeavour to notify you by email within 2 business days that your order is Incomplete. If a product within an order is out of stock, the remaining order will be held in our warehouse until the product arrives in.This includes products that we do not keep instock and are ordered directly through our supplier. This includes but is not limited to furniture and mattress items. Due to size and space requirements, we do not keep all furniture items instock. We advise you to allow up to a 12 week wait for furniture items to arrive from the supplier. Note that an item that is on back order through the supplier generally means longer than average waiting times apply to backorder. Estimated time of arrivals for backorders are approximate only and can change without notice.

Under extreme circumstances and if available, where a delivery of an Incomplete/ Backorder/ Special Order is required (Part Shipment), a delivery fee will be charged. Part Shipments of furniture orders are not available. Please see Delivery Policy for Dispatch & Delivery timeframes.


Instore Only Products

Bubs.com.au is a great tool to use when knowing what your closet Bubs Baby Shop stocks instore. There are certain items that we advertise on the web that may only be available to purchase instore, these will be marked as 'Instore Only'. We suggest your contact your nearest store for stock availability.
 

Delivery Policy

We ship Australia-Wide excluding some remote locations like Norfolk Island, Christmas Island, Thursday Island and other remote locations. Unfortunately, online orders cannot be picked up from warehouse for liability reasons nor can online orders be picked up instore. We ship to physical residential and business addresses  only, we cannot ship to PO Boxes or Parcel Lockers. 


Delivery Costs

To calculate Delivery Costs, simply enter your postcode in the checkout. Delivery costs are influenced by the size and weight of the product and location. Delivery and handling costs are calculated in the shopping cart and will be added to the order total before checkout and cannot be discounted.

If there is any error in delivery charges upon placing your order ie. if your order is of a large cubic weight and needs to be shipped on a pallet, there may be an extra charge payable by you, in which we will advise you of before delivery. You will have the right to cancel your order with no cancellation fee if this is not suitable for you.

Once your order is dispatched, you will receive an automated email from us advising of your tracking number. We cannot guarantee a date or time due to the high volume of deliveries.
 

Delivery Times

Bubs Baby Shops will endeavour to process and dispatch Complete Orders from our warehouse within 14 business days, however due to circumstances out of our control this may not occur (ie. If you have purchased Furniture, Backorder or Special Order items).

Delivery times depend on your location within Australia and with whom your order is shipped through. Please allow the following timeframes for delivery once your order has been dispatched from our warehouse:

South East Queensland (Brisbane, Gold Coast, Sunshine Coast) –  approx 1 to 3 business days
New South Wales, ACT and Victoria – approx 1 to 4 business days
South Australia and Northern Territory – approx 2 to 5 business days

Western Australia & Tasmania – approx 2 to 10 business days

Delivery addresses outside these metro locations, allow up to approx 10 business days.
 

Delivery Tracking

The delivery service of your purchase is determined at the discretion of Bubs Baby Shops depending on the size and quantity of products ordered and the address to which the products will be delivered to. We use Toll, StarTrack & Australia Post

You can track your parcel via our courier websites, using the consignment number provided to you by email at dispatch stage. Please allow up to 24 hours for your tracking number to show any information.
For Toll https://online.toll.com.au/trackandtrace/index.jsp
For StarTrack 
https://sttrackandtrace.startrack.com.au/
For Australia Post http://auspost.com.au/track/


Accepting Deliveries

It is necessary for someone to be available to accept delivery as we use a courier service who requires a signature as proof of receipt. For your convenience and as delivery couriers cannot call prior to delivery, we recommend having your order sent to your work address or to an alternative address if being at home during business hours is not an option.

Furthermore, our couriers use a door-to-door service, which includes delivery to front door, first level entry only. For oversize items, couriers may require assistance unloading heavy and/or bulky items , therefore we ask that someone capable of doing this be present for delivery. Any person present at the delivery address can sign for delivery of the goods.

If no one is available at the delivery address to sign for the delivery, you agree that the contents of that order will be left at the address in an appropriate place (also known as Authority To Leave or ATL). In the instance where the courier deems that it is too unsafe, where there is no assistance for large or bulky items or that there is a potential for theft, they may leave a card to advise you of attempted delivery. You will be required to call the phone number on the card to organise pickup from the courier depot or a redelivery. Any redelivery charges are to be paid by the purchaser and not Bubs Baby Shops.

Please note that if any instance where no one is available at the delivery address, and the goods are left at the premise, that the title to the goods are transferred to you, and any occurrence for damaged, lost or stolen items are not covered and warranty is void. 
 

Products Lost Or Damaged In Transit

Items purchased from Bubs Baby Shop online are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon dispatch from the Bubs Baby Shops warehouse. Bubs Baby Shop takes great care when packaging your order and rarely have our packages been damaged in transit.  We advise for you to inspect all cartons and confirm the contents of all packages at the time of delivery.

If goods appear damaged, we advise for you to not sign for goods, reject the delivery (take photos if possible) and to contact us via email at websales@bubs.com.au within 48 hours of attempted delivery for us to help rectify the issue for you.

If goods are signed for at the delivery address, you are therefore are accepting the delivery in good condition and you waiver the right to compensation by Bubs Baby Shops, the supplier and the applicable courier service – including but not limited to repair, replacement goods or refunds.

Small items and items that are quantity packed may be repackaged, please don't be worried if your carseat arrives in another box. If you believe you are missing items and have multiple items on your order, ensure you inspect all boxes as generally these will be placed in larger boxes.

In some cases, items may be split during delivery by the couriers and this is out of our control. Generally your other parcels should arrive within 2 business days of your initial delivery. If this does not occur, please contact the courier service with your tracking number prior to contacting us.

If you believe your order has been lost in transit – ie. your tracking number has advised your order has been delivered, please email us at websales@bubs.com.auwith your concern and order number. We will lodge an investigation on your behalf to the applicable courier service. Investigations usually take up to 2 weeks to finalise, depending on circumstances, some may take longer. Please be advised that Bubs Baby Shops cannot redeliver a new order or refund you until the investigation is finalised.

Please note that although we can lodge an investigation on your behalf, Bubs Baby Shops are not responsible for compensation to you, of any sort, due to loss of orders or damaged items when goods have been left without a signature (ATL).


Product Care Policy

Bubs Baby Shops takes pride in supplying quality products. We want you to be completely satisfied with your purchase from Bubs Baby Shops online.


Order Cancellations

All order cancellations must be emailed to websales@bubs.com.au. Your order is considered current unless cancelled in writing (via email) by you. General Orders incur a 20% cancellation fee, Furniture Orders incur a 50% cancellation fee and Special Orders incur an 80% cancellation fee. Cancellation fees apply to goods only, shipping charges, where applicable will be refunded in full. Orders cannot be cancelled once they have been shipped.

We will cancel, without any cancellation fee, any duplicate order made by you. We must be advised, by you, within 24 hours of the duplicate order being placed and before your order is dispatched from our warehouse.

Order Cancellation credits can only be refunded back to the card issued at checkout. For security reasons, if the card used for the order is no longer in use (expired or cancelled), we will issue you a credit voucher.


Returns

We want you to be completely satisfied with your purchase from Bubs Baby Shops online, so if for any reason you wish to return a product to us, we are more than happy to assist you.

To return an item:
1. The item must unused, in its original packaging (packaging must in no way be damaged), hygiene and security seals intact where applicable and be in resalable condition (product to not have been opened, used, washed, worn or have any odour).
2. Include a note advising your reason for return, including a copy of your receipt and a contact email address.
3. Return the item back to us within 7 days of receiving the product, ensuring that the item is packaged so the product is not damaged in transit back to us otherwise a return may be refused. Note that we suggest you return the product by receipted or express post as we cannot be held responsible for any product lost or damaged in transit.
4. Address to: Bubs Baby Shops Returns, 1/22 Access Avenue Yatala Q 4207 within 7days of receiving the item.
5. The cost of return delivery for the product is your responsibility.
6. Once we receive the returned product, allow 3 business days for us to inspect the product for resale and issue you with an online Credit Voucher number via email to the value of the goods only to use towards a new order – these are valid for 3 months.

Please note that we do not accept returns on Special Orders, personal hygiene products (underwear, swimwear & toiletries), breast pumps, products without security seals (baby wash etc) and car seats. Furniture items incur in a 50% restocking fee. Unfortunately we do not offer refunds due change of mind or incorrectly ordered items.


Incorrect Goods Supplied

In the unlikely event that Bubs Baby Shop supplies you with an incorrect product, you must email us with your order number, the product ordered and the product received to websales@bubs.com.au, within 48 hours of deliveryWe will endeavour to rectify the issue as soon as possible.

To process a return for incorrectly supplied goods:
1. Email us at websales@bubs.com.au with your order number, a description of the product you ordered and a description of the product you received.
2. We will advise you by return email what the next step is which is on a case-by-case basis.

Depending on the situation, you may have to send the incorrectly supplied product back to us. We will advise you which method, in which to do so and at our discretion, Bubs Baby Shops will reimburse you for the cost of sending the product back to us. Other forms of delivery or upgrade of delivery services, not approved by Bubs Baby Shops will be at your cost. The incorrectly supplied product/s must be unused, in its original packaging (packaging must in no way be damaged), hygiene and security seals intact where applicable and be in resalable condition.


Faulty Products

To process a claim for a faulty product:
1. If products are found to be faulty as a result of a manufacturing defect, you must contact us within 48 hours of delivery for us to help rectify the issue for you.
2. The product must not have been used or washed.
3. Email us at websales@bubs.com.au, with your order number, a description of the issue, a photo of the faulty product, a photo of the packaging and your complete contact details including contact email. Note that if the product shows damage on the exterior packaging, this is usually due to damage in transit – if the products have been signed for, you are therefore accepting the delivery in good condition and you waiver the right to compensation by Bubs Baby Shops, the supplier and the applicable courier service – including but not limited to repair, replacement goods or refunds.
4. We will advise you by return email what the next step is which is on a case-by-case basis.

Bubs Baby Shops and its supplier’s reserve the right to assess the condition of the faulty goods prior to offering a repair or replacement. We will do to the best of our ability to advise of the most economical means to have the issue resolved in a timely manner. This may result in the product needing being sent back to us, approved repair agent or supplier for assessment, with all costs for transporting the faulty item for assessment being incurred by you.

If deemed to be a manufacturing fault, the product or part will most likely be repaired or replaced. In the case where a product or part cannot be repaired or replaced, we may offer you a refund on the product or part.


Warranties

All products sold online include a standard warranty, unless otherwise stated. Warranties can vary between 6 months to 5 years depending on the product purchased. Warranties cover for manufacturing faults only and do not cover misuse or wear and tear, please see your product manual for full warranty inclusions as they differ between products.

For a Warranty Claim after the first year of purchase, please contact the supplier directly with your concern.

To process a Warranty Claim within the first year from purchase date:
1. Email us at websales@bubs.com.au, with a copy of your receipt, a description of the issue, a photo of the faulty product/issue and your complete contact details including contact email.
2. We will advise you by return email what the next step is which is on a case-by-case basis.

Bubs Baby Shops and its supplier’s reserve the right to assess the condition of the faulty goods prior to offering a repair or replacement. We will do to the best of our ability to advise of the most economical means to have the issue resolved in a timely manner. This may result in the product needing being sent back to us, approved repair agent or supplier for assessment, with all costs for transporting the faulty item for assessment being incurred by you.

If deemed to be a valid warranty claim, the product or part will most likely be repaired or replaced. In the case where a product or part cannot be repaired or replaced, we may offer you a refund on the product or part. Please note that there is no warranty included on Gift With Purchases (GWPs) or free products.


Gift Vouchers & Credit Vouchers

Online Gift Vouchers

Online Gift Vouchers are valid for 6 months from the date of issue and must be used prior to the expiry date. Please treat Gift Vouchers as cash as we cannot replace lost or stolen Gift Vouchers. Gift Vouchers cannot be extended past their use by date. Online Gift Vouchers purchased online can only be redeemed online and cannot be redeemed instore. This also means Gift Vouchers purchased instore cannot be used online. Should you wish to purchase a Gift Voucher to be redeemed instore, please contact your local Bubs Baby Shop store.

Online Gift Vouchers must be used in one transaction only and cannot be split. Please note, if you proceed to checkout and enter your Gift Voucher and do not proceed with the order, your voucher will be deemed used. Change cannot be given should the purchase amount be lesser than the value of the online Gift Voucher.

Delivery for Gift Vouchers is approximately 1 to 6 working days. Gift Vouchers are delivered free of charge and is for standard Australia Post only. Where applicable, Gift Vouchers do not cover the cost of Delivery. Promotional discounts and codes cannot be used when purchasing a Gift Voucher. Gift Vouchers can not be used to purchase Gift Vouchers.

Online Credit Vouchers

Credit Vouchers are given for returned products and must be used within 3 months of being issued and must be used prior to the expiry date. Please treat Credit Vouchers as cash as we cannot replace lost or stolen Credit Vouchers. Credit Vouchers cannot be extended past their use by date. 

Online Credit Vouchers must be used in one transaction only and cannot be split. Please note, if you proceed to checkout and enter your Credit Voucher and do not proceed with the order, your voucher will be deemed used. Change cannot be given should the purchase amount be lesser than the value of the online Credit Voucher. Credit Vouchers cannot be used on the purchase of Gift Vouchers.


Other Important Information

Bubs Baby Shop updates this website regularly; however Bubs Baby Shop makes no representation as to the accuracy or completeness of any information or services of the website. All information and services are provided on the basis that you undertake the responsibility for assessing at your own risk.

We may from time to time, change or add content to this website (including our Terms and Conditions) without notice. We are not liable to you or anyone else if errors occur in the information on Bubs Baby Shop or if that information is not up-to-date. At all times we will try to ensure that the images and content on our website are as accurate and as close to the actual product as possible. It is essential that you use the actual written description of each product when deciding to purchase a product from Bubs Baby Shop.

Bubs Baby Shops endeavours to ensure the accuracy of our website pricing and content; in the case of a technical based pricing or content error, we reserve the right to cancel or refund the mistaken price to you without notice. If you come across what you believe to be a technical error or inaccuracy of our content, please notify us at websales@bubs.com.au.


Privacy Policy

Bubs Baby Shop is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our newsletter and to personalise your shopping experience with us. Bubs Baby Shop uses cookies to allow you to login to myBubs, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Bubs Baby Shop only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

In order for Bubs Baby Shops to fulfil an order you may place via our website, it is necessary for us to collect certain information from you. The type of customer information we ask for includes name and address for billing and delivery purposes, day phone number, email address, and product preferences.Bubs Baby Shops takes seriously the issue of our customer's privacy, and has taken the appropriate measures to ensure with confidence that any information given to us by our customers is protected. We recognise the sensitivity of your personal information and will never share your details with any other organisation. Bubs Baby Shops has voluntarily committed to complying with Australian Privacy and Personal Information Protection Acts This commitment has been made by Bubs Baby Shops to protect the privacy of its customers. It is our policy not to share any of the information you give us with any 3rd party. The only time information may be shared is for security and verification purposes, which also ensure your safety as a consumer. Information you give us may be used by Bubs Baby Shops for any up-coming promotional offers, please let us know if you do not want us to include you. Please state this to Bubs Baby Shops when communicating with us.


Disclaimer

Bubs Baby Shop will not be liable for any indirect, incidental or significant damages or loss including but not limited to loss of income, loss of use, loss of property, loss of business or profits howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise. To the extent permitted by law, Bubs Baby Shop does not accept any liability for any damage or injury caused by the use or misuse of products purchased from Bubs Baby Shop.

To the extent that Bubs Baby Shop may be liable for a breach of a condition of The Trade Practices Act 1974 (other than a condition or warranty implied by section 59 of the Act), the maximum aggregate liability for any product supplied to you whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the amount payable by you to us in respect of the product(s) in question. Any transactions on this website and all legal aspects associated with this site will fall under jurisdiction of the laws of Queensland, Australia.


Copyright

All content included on this site such as, but not limited to, text, images and logos is the property of Bubs Baby Shop or its content suppliers. This website is Bubs Baby Shops copyright property and is protected by Australia and international copyright laws. You may not in any form or means adapt, reproduce, or publish any part of it without written consent from Bubs Baby Shops PTY LTD.

Last Updated (excluding Promotions): 25 September 2014

 

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