Bubs Baby Shop updates this website regularly; however Bubs Baby Shop makes no representation as to the accuracy or completeness of any information or services of the website. All information and services are provided on the basis that you undertake the responsibility for assessing at your own risk.

We may from time to time, change or add content to this website (including our Terms and Conditions) without notice. We are not liable to you or anyone else if errors occur in the information on Bubs Baby Shop or if that information is not up-to-date. At all times we will try to ensure that the images on our website are as accurate and as close to the actual product as possible. It is essential that you use the actual written description of each product when deciding to purchase a product from Bubs Baby Shop.

Copyright

All content included on this site such as, but not limited to, text, images and logos is the property of Bubs Baby Shop or its content suppliers. This website is Bubs Baby Shop copyright property and is protected by Australia and international copyright laws. You may not in any form or means adapt, reproduce, or publish any part of it without written consent from Bubs Baby Shop.

Disclaimer

Bubs Baby Shop will not be liable for any indirect, incidental or significant damages or loss including but not limited to loss of income, loss of use, loss of property, loss of business or profits howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise. To the extent permitted by law, Bubs Baby Shop does not accept any liability for any damage or injury caused by the use or misuse of products purchased from Bubs Baby Shop.

To the extent that Bubs Baby Shop may be liable for a breach of a condition of The Trade Practices Act 1974 (other than a condition or warranty implied by section 59 of the Act), the maximum aggregate liability for any product supplied to you whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the amount payable by you to us in respect of the product(s) in question. Any transactions on this website and all legal aspects associated with this site will fall under jurisdiction of the laws of Queensland, Australia.

Pricing

All prices are listed in Australian Dollars and include GST. The prices indicated exclude freight and handling. Prices are subject to change without notice. Bubs Baby Shop will at all time use our best efforts to ensure that the prices on our website are accurate at any point in time. The prices that are displayed on the website are only current at that particular point in time and we reserve the right to change our prices at any time without prior notice. When price changes occur, they will be automatically updated on the website.

If a price changes on the Bubs Baby Shop website before you place your order, Bubs Baby Shop at its discretion, reserves the right not to honour this price. Bubs Baby Shop website prices and offers may vary from in store prices due to website specific sales and promotions. These promotions and prices will only be available online and not in any Bubs Baby Shop store throughout QLD and NSW.

If you find a cheaper price on another Online Australian baby retailer, we will endeavour to provide you with a greatprice. Contact websales@bubs.com.au for more info. The item must be in stock, and be the exact item to which we stock (ie. pack size, colour and supplier stockcode). The Price Promise does not include liquidation, clearance, auction (ie. eBay™), or search engine retailers or cannot be used in conjunction with any other offer or promotion. We reserve the right at any time to not honour a price match.

Return Policy

We want you to be completely satisfied with everything you purchase from Bubs Baby Shop online, so if for any reason you wish to return the product to us, you can do so within 7 days of receiving your order, provided the product is unused, in its original packaging and with the original receipt. We do not offer refunds if you simply change your mind or if you incorrectly puchased, you will be issued a online credit note to use toward a further purchase. The cost of freight for the return product will be your responsibility.

Credit Notes

Credit Notes must be used within 2 weeks of being issued. After the 2 weeks your Credit Note will expire and cannot be extended. Once the item has been received back to our warehouse, a staff member will email you an on-line Credit Note number. To redeem the Credit Note you must enter the code at Checkout. Credit Notes must be used in whole and cannot be split. On-line Credit Notes can be used On-Line only and are not valid in store. On-Line Credit Note cannot be transferred, change will cannot be given if the purchase price is lower than the Credit Note amount.

Refunds, Exchanges & Credits

Refunds, exchanges or credits cannot be given for special order or custom made items. We reserve the right to refuse a refund or exchange if items are returned used, soiled or damaged or not in their original packaging ready for resale. Under no circumstances will a refund or credit be given if the products received are used, worn, washed, soiled, damaged or without the original packaging. These items will be returned to the customer with the customer liable for any return shipping costs. Once goods have been received by Bubs Baby Shop a credit note or refund will be issued. Postage and handling charges of returned products are not refundable unless a product is deemed faulty by the supplier or repair agent. It is up to the discretion of Bubs Baby Shop to not accept returns for certain items for hygenie (ie. baby wash) and safety (carseat accessories).

Please note that it is suggested that you send your return package by receipted or express post as Bubs Baby Shop cannot be held responsible for any product lost or damaged in transit.

Faulty Products

Products offered on sale are not returnable unless faulty. This type of sale is considered final and any refunds are made the same way as the original payment method was made. Bubs Baby Shop takes pride in supplying quality products. If goods are found to be faulty, as a result of manufacturing defect, you must contact us within 7 days of delivery in writing (by email). We will then work out the best way to rectify this. Bubs Baby Shop reserves the right to assess the condition of returned goods prior to offering a repair, exchange or refund. This may result in the product being sent away for assessment and a repair, exchange or refund being refused.

Freight costs for returned products for repair will be the customer’s responsibility to and from Bubs Baby Shop. Your product will be assessed upon arrival. If deemed a manufacturer fault, postage will be refunded and the product will be repaired or replaced. If the returned product is not deemed a manufacturer fault, all costs involved will be incurred by the customer, including return postage.

Warranty Claims must be proceeded in writing (by email) and we will ensure to our best ability to rectify the issue as soon as possible. You must be able to produce a valid receipt for all Warranty claims as claims may otherwise be rejected. To proceed with a warranty claim please go to the Warranty & Support page.

Online Gift Vouchers

Online Gift Vouchers are valid for 6 months from the date of purchase and must be used prior to the expiry date. Please treat Gift Vouchers as cash as we cannot replace lost or stolen Gift Vouchers. Gift Vouchers cannot be extended. Online Gift Vouchers purchased online can only be redeemed online and cannot be redeemed instore. This also means Gift Vouchers purchased instore cannot be used online. Should you wish to purchase a Gift Voucher to be redeemed instore, please contact your local Bubs Baby Shop store.

Online Gift Vouchers must be used in one transaction only and cannot be split. Please note, if you proceed to checkout and enter your Gift Voucher and do not proceed with the order, your voucher will be deemed used. Change cannot be given should the purchase amount be lesser than the value of the online Gift Voucher.

Delivery for Gift Vouchers is approximately 1-4 working days. Gift Vouchers are delivered free of charge and is for standard Australia Post only. Where applicable, a freight charge will be applied on products purchased when redeeming an online Gift Voucher. Promotional discounts and codes cannot be used when purchasing a Gift Voucher.

Freight Policy

Shipping Time
www.bubs.com.au will endeavour to ship orders within 3 working days, however due to circumstances out of our control, this may not occur. You will be contacted within a reasonable amount of time if a product is out of stock and has to be ordered in. 

Delivery is quoted between 2 to 10 working days depending on your location within Australia and with whom your order is shipped through. This excludes items that are not instock at the time of order. Some out of stock, backordered or furniture items can take up to 12 weeks for delivery.

Orders cannot be picked up from warehouse for liabilty reasons nor can online orders be picked up instore.

Shipping Costs

Shipping costs are influenced by the size and weight of the product and location. Shipping and handling costs are calculated in the shopping cart and will be added to the order total before checkout and cannot be discounted. If there is any error in freight charges ie. if your order is large and needs to be shipped on a pallet, there may be an extra charge in which we will contact your before shipping is this occurs.

Shipping charges are applied to all furniture items unless otherwise stated, these shipping charges are based on deadweight and include fuel charges. If there is an error with freight charges during checkout (ie. if your order has to be palletised, or if your freight has been calculated as 'FREE', we will contact you within 1 business day to advise and confirm the correct shipping cost with you). Freight charges are calculated at Cart. Please note that shipping charges do not include Insurance; please contact us directly for this cost.

All orders from our website will be delivered by third party, independent couriers. Once your order is despatched, you will receive an automate email from Supply Master advising of your tracking number. We cannot guarantee a date or time due to the high volume of deliveries. We do not deliver large items to PO Boxes. Couriers do not call prior to delivery 

Please ensure you open your parcel and check all items are included and are undamaged. Items purchased from Bubs Baby Shop online are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon pick up by the courier. If goods are damaged we suggest to not sign for goods and to contact us within 48 hours of attempted delivery. If goods are signed for please include photos and details of damage within 24 hours. Claims for missing or damaged items cannot be accepted after 48 hours of receiving your goods.

Bubs Baby Shop takes great care when packaging your order and rarely have our packages been damaged in transit. Small items and items that are quantity packed may be repackaged, please don't be worried if your carseat arrives in a plain box. In some cases, items may be split delivered by the couriers and this is out of our control. Generally your other parcels should arrive within 4 days of your initial delivery.

Tracking
You can track your parcel via our partners on-line websites using
- http://auspost.com.au/track/ for Australia Post deliveries
- https://online.toll.com.au/trackandtrace/index.jsp for Toll Ipec deliveries
- http://www.fastway.com.au/1TrackTrace.html for Fastway Couriers

In some cases of orders containing items that are on backorder, you may be offered a split delivery from our warehouse. You may be a charged for this and you will be advised what costs are at time of communication.

Attempted Delivery
You have the option to decide whether you wish an order to the left if the premises are unattended. If this option is unselected and you wish for your order to Not Be Left Unattended, your order will be delivered to your nearest Australia Post outlet or courier depot for pickup. You will be left a calling card to advise pickup or to contact for redelivery of goods which is at the discretion of the courier if you are not in attendance at the time of delivery.

If you select your order to be Left If Unattended, your order will be left in a suitable place. It is not guaranteed that your order will be left if the courier determines that it may be unsafe or that there is a potential for theft. Please note that if you wish the courier to Leave If Unattended, that the title to the goods are transferred to you, and any occurance for lost or stolen items are not covered. We suggest that someone be home to accept delivery if you wish to proceed with this option.
 

Customer Service Policy

Availability of Products
All products on our website are supplied subject to availability. We do not keep supply of all items on our website and we will notify you within a reasonable timeframe to advise if your order is out of stock or on backorder. We will happily organise a refund if a product cannot be supplied within a reasonable time.

Despite our best intentions, sometimes the website will enable you to order a product that is out of stock. We will advise you of this within a reasonable timeframe and may offer you and alternative of equal value. We cannot place orders for discontinued or clearance items.

Most furniture items are 'on order' basis and may take up to 12 weeks to supply. Furniture will incur a 50% cancellation fee if cancelled outside of 72 hours from the time of purchase.

Instore Only Products

As bubs.com.au is a great tool to use when knowing what your closet Bubs Baby Shop stocks instore, there are certain items that we advertise on the web however will only be available to purchase instore, these will be marked as 'Instore Only'. We suggest your contact your nearest store for stock availability.

Incorrect Goods Supplied

If Bubs Baby Shop supplies you with an incorrect product, we will supply you with the correct product once the incorrect product has been returned to us in its original packaging and in resaleable condition. In the event of a wrong product being supplied, you must contact us within 24 hours of receiving your goods. The freight cost incurred will be determined by Bubs Baby Shops.

Use of Goods

It is essential that all products purchased from Bubs Baby Shop are only used in the manner that they are intended to be used. We insist your read you Instruction Manual before attempting to assemble any product we have supplied to you. Products purchased from us may not be modified in any way whatsoever from the condition they were supplied in. Your warranty may be deemed void if this occurs.

Order Cancellations

All order cancellations must be emailed or sent in writing. Your order is considered current unless cancelled in writing (via email) by you. Fees apply to cancelled orders; general orders will incur a 20% cancellation fee. Furniture orders incur a 50% cancellation fee and custom orders or special make orders incur a 100% cancellation fee. Orders cannot be cancelled once they have been shipped.

Method of Payment

We accept payment via Visa and MasterCard only, including Visa Debit and MasterCard Debit. All credit card transactions are secured using 1024 Bit Secure Socket Layer (SSL) Encryption. No credit card information is stored by this site. All credit card information is processed by Westpac and therefore complies with their strict privacy and security policies.

Privacy Policy

Bubs Baby Shop is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter and to personalise your shopping experience with us. Bubs Baby Shop uses cookies to allow you to login to myBubs, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Bubs Baby Shop only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience. Whenever you use our web site, or any other web site, the computer on which the web pages are stored needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous. 

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will   be stored along with a transaction number that allows us to track your order. 

In order for Bubs Baby Shops to fulfil an order you may place via our website, it is necessary for us to collect certain information from you. The type of customer information we ask for includes name and address for billing and delivery purposes, day phone number, email address, and product preferences.

Bubs Baby Shops takes seriously the issue of our customer's privacy, and has taken the appropriate measures to ensure with confidence that any information given to us by our customers is protected. We recognise the sensitivity of your personal information and will never share your details with any other organisation. Bubs Baby Shops has voluntarily committed to complying with Australian Privacy and Personal Information Protection Acts This commitment has been made by Bubs Baby Shops to protect the privacy of its customers. It is our policy not to share any of the information you give us with any 3rd party. The only time information may be shared is for security and verification purposes which also ensure your safety as a consumer. Information you give us may be used by Bubs Baby Shops for any up-coming promotional offers, please let us know if you do not want us to include you. Please state this to Bubs Baby Shops when communicating with us.

Bubs Baby Shops takes seriously the issue of our customer's privacy, and has taken the appropriate measures to ensure with confidence that any information given to us by our customers is protected. We recognise the sensitivity of your personal information and will never share your details with any other organisation.

 

Description of Goods, Pricing & Currency