Terms and Conditions

Description of Goods, Pricing & Currency

Terms of Use

The terms and conditions apply to users of the Bubs Baby Shop website. By using this site, you accept and agree to these terms.

We suggest that you carefully read the terms and conditions that are detailed below as this forms the basis of the sale agreement between you and Bubs Baby Shop when you purchase goods from our website. If you proceed with your purchase you are acknowledging that you have read these terms and conditions.

Bubs Baby Shop updates this website regularly; however Bubs Baby Shop makes no representation as to the accuracy or completeness of any information or services of the website. All information and services are provided on the basis that you undertake the responsibility for assessing at your own risk.

We may from time to time, change or add content to this website (including our Terms and Conditions) without notice. We are not liable to you or anyone else if errors occur in the information on Bubs Baby Shop or if that information is not up-to-date.

Any transactions on this website and all legal aspects associated with this site will fall under jurisdiction of the laws of Queensland, Australia.

At all times we will try to ensure that the images on our website are as accurate and as close to the actual product as possible. It is essential that you use the actual written description of each product when deciding to purchase a product from Bubs Baby Shop.

Copyright

All content included on this site such as, but not limited to, text, images and logos is the property of Bubs Baby Shop or its content suppliers. This website is Bubs Baby Shop copyright property and is protected by Australia and international copyright laws. You may not in any form or means adapt, reproduce, or publish any part of it without written consent from Bubs Baby Shop.

Disclaimer

Bubs Baby Shop will not be liable for any indirect, incidental or significant damages or loss including but not limited to loss of income, loss of use, loss of property, loss of business or profits howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise. To the extent permitted by law, Bubs Baby Shop does not accept any liability for any damage or injury caused by the use or misuse of products purchased from Bubs Baby Shop.

To the extent that Bubs Baby Shop may be liable for a breach of a condition of The Trade Practices Act 1974 (other than a condition or warranty implied by section 59 of the Act), the maximum aggregate liability for any product supplied to you whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the amount payable by you to us in respect of the product(s) in question.

Pricing

All prices are listed in Australian Dollars and include GST. The prices indicated exclude freight and handling. Prices are subject to change without notice.

Bubs Baby Shop will at all time use our best efforts to ensure that the prices on our website are accurate at any point in time. The prices that are displayed on the website are only current at that particular point in time and we reserve the right to change our prices at any time without prior notice. When price changes occur, they will be automatically updated on the website.

If a price changes on the Bubs Baby Shop website before you place your order, Bubs Baby Shop at its discretion, reserves the right not to honour this price.

Bubs Baby Shop website prices and offers may vary from in store prices due to website specific sales and promotions. These promotions and prices will only be available online and not in any Bubs Baby Shop store throughout QLD and NSW.

Return Policy

We want you to be completely satisfied with everything you purchase from Bubs Baby Shop online.

If for any reason you wish to return the product to us, you can do so within 7 days of receiving your order, provided the product is unused, in its original packaging and with the original receipt. We do not offer refunds if you simply change your mind, you will be issued a credit note to use toward a further purchase. The cost of freight for the return product will be your responsibility.

Refunds, exchanges or credits cannot be given for special order or custom made items. We reserve the right to refuse a refund or exchange if items are returned used, soiled or damaged.

Under no circumstances will a refund or credit be given if the products received are used, worn, washed, soiled, damaged or without the original packaging. These items will be returned to the customer with the customer liable for any return shipping costs. Once goods have been received by Bubs Baby Shop a credit note or refund will be issued. Postage and handling charges of returned products are not refundable unless a product is deemed faulty.

Please note: It is suggested that you send your return package by receipted or express post as Bubs Baby Shop cannot be held responsible for any product lost or damaged in transit.

Products offered on sale are not returnable unless faulty. This type of sale is considered final. All refunds are made the same way as the original payment method was made.

Bubs Baby Shop takes pride in supplying quality products. If goods are found to be faulty, as a result of manufacturing defect, you must contact us within 7 days of delivery in writing (by email). We will then work out the best way to rectify this.

Bubs Baby Shop reserves the right to assess the condition of returned goods prior to offering a repair, exchange or refund. This may result in the product being sent away for assessment and a repair, exchange or refund being refused.

Freight costs for returned products for repair will be the customer’s responsibility to and from Bubs Baby Shop. Your product will be assessed upon arrival. If deemed a manufacturer fault, postage will be refunded and the product will be repaired or replaced. If the returned product is not deemed a manufacturer fault, all costs involved will be incurred by the customer, including return postage.

Freight Policy

Shipping costs are influenced by the size and weight of the product and location. Exact shipping and handling costs are calculated in the shopping cart and will be added to the order total before checkout. Shipping times are estimated at between 3-5 working days once dispatched depending on your location within Australia.

We will endeavour to send out orders within 72 hours, however due to circumstances out of our control this may not occur. You will be contacted within a reasonable amount of time if a product is out of stock. Some out of stock items can take up to 12 weeks for delivery.

All orders from our website will be delivered by independent couriers. We cannot guarantee a date or time due to the high volume of deliveries.

WE DO NOT DELIVER BULKY ITEMS TO PO BOXES (HOWEVER SMALLER ITEMS UNDER 15KG CAN BE DELIVERED TO PO BOXES)

WE DO NOT CALL PRIOR TO DELIVERY

Please ensure you open your parcel and check all items are included and are undamaged. If goods are damaged in transit, you must contact us within 48 hours of receiving your goods by email. Claims for missing or damaged items cannot be accepted after 48 hours of receiving your goods.

Bubs Baby Shop takes great care when packaging your order and rarely have our packages been damaged in transit.

Items purchased from Bubs Baby Shop online are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon pick up by the courier.

Customer Service Policy

Availability of Products

All products on our website are supplied subject to availability. Despite our best intentions, sometimes the website will enable you to order a product that is out of stock. When this occurs, we will notify you within 72 hours and inform you of an approximate timeframe. We will happily organise a refund if a product cannot be supplied within a reasonable time. We cannot place orders for discontinued or clearance items.

All furniture items are on order basis and may take up to 12 weeks to get in stock. Furniture will incur a 50% cancellation fee if cancelled outside of 72 hours from the time of purchase.

Incorrect Goods Supplied

If Bubs Baby Shop supplies you with an incorrect product, we will supply you with the correct product once the incorrect product has been returned to us. In the event of a wrong product being supplied, you must contact us within 48 hours of receiving your goods. The freight cost incurred will be paid by Bubs Baby Shop.

Use of Goods

It is essential that all products purchased from Bubs Baby Shop are only used in the manner that they are intended to be used. Products purchased from us may not be modified in any way whatsoever from the condition they were supplied in. We accept no responsibility if products are modified in any manner from the condition they were supplied.

Order Cancellations

All order cancellations MUST be emailed or sent in writing. Your order is considered current unless cancelled in writing (via email) by you. Orders cannot be cancelled after they have been shipped.

Fees apply to cancel orders. General orders will incur a 20% cancellation fee. Furniture orders incur a 50% cancellation fee and custom orders or special make orders incur a 100% cancellation fee. Orders cannot be cancelled once they have been shipped.

Method of Payment

We accept payment via Visa and MasterCard only. All credit card transactions are secured using 1024 Bit Secure Socket Layer (SSL) Encryption. No credit card information is stored by this site. All credit card information is processed by Westpac and therefore complies with their strict privacy and security policies.

Privacy Policy

Bubs Baby Shop is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter and to personalise your shopping experience with us; that's all. Bubs Baby Shop uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Bubs Baby Shop only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience. Whenever you use our web site, or any other web site, the computer on which the web pages are stored needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

In order for Bubs Baby Shops to fulfil an order you may place via our website, it is necessary for us to collect certain information from you. The type of customer information we ask for includes name and address for billing and delivery purposes, day phone number, email address, and product preferences.

Bubs Baby Shops takes seriously the issue of our customer's privacy, and has taken the appropriate measures to ensure with confidence that any information given to us by our customers is protected. We recognise the sensitivity of your personal information and will never share your details with any other organisation.

Bubs Baby Shops has voluntarily committed to complying with Australian Privacy and Personal Information Protection Acts This commitment has been made by Bubs Baby Shops to protect the privacy of its customers.

It is our policy NOT to share any of the information you give us with any 3rd party
• The only time information may be shared is for security and verification purposes which also ensure your safety as a consumer.
• Information you give us may be used by Bubs Baby Shops for any up-coming promotional offers, please let us know if you do NOT want us to include you. Please state this to Bubs Baby Shops when communicating with us.

Bubs Baby Shops takes seriously the issue of our customer's privacy, and has taken the appropriate measures to ensure with confidence that any information given to us by our customers is protected. We recognise the sensitivity of your personal information and will never share your details with any other organisation.

Description of Goods, Pricing & Currency

Description of goods : Baby Cots, Car Seats, Prams and associated accessories.

Pricing : All prices are subject to change without notice and may differ from store to store.

Transaction Currency : All moneys and transactions are displayed and processed in Australian Dollars (AUD).

Web Site Contact

Trading Name : Bubs Baby Shop PTY LTD
ABN : 23 112 019 100
Trading address : Bubs Baby Shops, 10/65 Business St, Yatala QLD 4207

Ph: 07 3382 6264

Fax: 07 3807 4754

Email: websales@bubs.com.au